Return exchange policy

Firefly strictly follows mentioned below terms and conditions for return and exchange:

We try our level best to facilitate our valued customers to exchange their Product(s) purchases made online, under the following terms and conditions.


Customers can exchange products from Firefly E-Store within 14 days from the date of order placement. Product(s) must be in its original condition, unused with the price label intact.Firefly will not accept product(s) where proper care instructions are not being followed.


We do not offer a cash refund, instead, a coupon will be issued in exceptional cases of the same value to E-Store customers only. The coupon will be valid for 7 days & redeemable on E-Store only.


Please do not accept orders if the parcel is damaged or the seal opened. In case the Firefly outlet is not available in your city then email us at along with the order id stating the exchange case. If the product is damaged please call immediately at +8801751212175 after receiving the parcel for further assistance.


Replacement shall only be entertained if the customer wants to exchange within the same category depending upon the availability of the stock. All returns will be inspected upon arrival in our Firefly Online warehouse. If Firefly quality team found that the articles were used, washed, mishandled or not in their original state then we will not be able to consider the return.


*Accessories and discounted Items cannot be exchanged or returned.